Introduction
Welcome to Trackzn's Privacy Policy. This policy describes how Trackzn ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use our fitness services, website, mobile applications, and related services (collectively, the "Services").
We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our Services. This policy outlines our data processing practices and your privacy rights.
Important: By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Services.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Create and manage your account
- Process membership payments and manage billing
- Schedule and manage class bookings
- Provide personalized training and nutrition programs
- Track your progress and fitness goals
- Communicate with you about your membership and services
Service Improvement
- Analyze usage patterns to improve our Services
- Develop new features and programs
- Conduct research and analytics
- Troubleshoot technical issues
Communication
- Send important updates about your membership
- Provide customer support
- Send newsletters and promotional materials (with your consent)
- Notify you of new classes, programs, or features
Safety and Compliance
- Ensure the safety of our members and staff
- Prevent fraud and unauthorized access
- Comply with legal obligations
- Enforce our Terms and Conditions
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who help us operate our business:
- Payment Processors: To process membership payments securely
- Cloud Service Providers: To store data securely
- Email Service Providers: To send communications
- Analytics Providers: To understand usage patterns
- Customer Support Tools: To provide support services
Legal Obligations
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our members
- Investigate fraud or security issues
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change.
With Your Consent
We may share your information for other purposes with your explicit consent, such as:
- Featuring your transformation story in marketing materials
- Sharing progress photos on social media
- Including testimonials on our website
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: All sensitive data is encrypted in transit and at rest
- Access Controls: Limited access to personal information on a need-to-know basis
- Secure Infrastructure: Industry-standard security measures and regular security audits
- Staff Training: All staff are trained on data protection and privacy practices
- Regular Updates: We regularly update our security measures to address new threats
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Your Responsibility: Please help protect your account by using a strong password, not sharing your login credentials, and logging out after each session on shared devices.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request a copy of the personal information we hold about you
- Receive your data in a structured, commonly used format
- Transfer your data to another service provider
Correction and Update
- Update or correct inaccurate personal information
- Complete incomplete information
Deletion
- Request deletion of your personal information
- Close your account and remove associated data
Restriction and Objection
- Restrict how we process your information
- Object to processing for certain purposes
- Opt-out of marketing communications
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: privacy@flexway.shop
- Phone: +62 812-3456-7890
- Account Settings: Many preferences can be managed directly in your account settings
We will respond to your request within 30 days. We may need to verify your identity before processing your request.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and Services.
Types of Cookies We Use
| Cookie Type |
Purpose |
| Essential Cookies |
Required for basic website functionality, account authentication, and security |
| Performance Cookies |
Help us understand how visitors use our website to improve performance |
| Functionality Cookies |
Remember your preferences and settings to provide enhanced features |
| Marketing Cookies |
Track your activity to deliver relevant advertisements (with your consent) |
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services.
- Most browsers allow you to refuse cookies or delete cookies
- You can adjust cookie preferences in our cookie consent banner
- Third-party opt-out tools are available for advertising cookies
Data Retention
We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy.
Retention Periods
- Active Accounts: While your account is active and for a reasonable period after
- Health Data: Retained for the duration of your membership plus 7 years for legal compliance
- Payment Information: Retained for tax and accounting purposes as required by law
- Marketing Data: Until you opt-out or request deletion
- Usage Data: Typically retained for 24-36 months for analytics purposes
Deletion
When data is no longer needed:
- We securely delete or anonymize your personal information
- Some data may be retained in backup systems for a limited time
- We may retain certain data to comply with legal obligations
Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent.
For members aged 16-18:
- Parental or guardian consent is required
- We collect only necessary information for service delivery
- Parents/guardians have the right to access and delete their child's information
If you believe we have collected information from a child without proper consent, please contact us immediately at privacy@flexway.shop.
Third-Party Services and Links
Our Services may contain links to third-party websites, apps, or services that are not operated by us. This Privacy Policy does not apply to third-party services.
Third-Party Integrations
We may integrate with third-party services such as:
- Fitness Trackers: Apple Health, Google Fit, Fitbit (with your permission)
- Social Media: Facebook, Instagram, YouTube for sharing content
- Payment Services: Stripe, PayPal for processing payments
- Analytics: Google Analytics for understanding usage patterns
We encourage you to review the privacy policies of any third-party services you use in connection with our Services.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
When we transfer your information internationally, we ensure appropriate safeguards are in place:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions confirming equivalent protection
- Certification under recognized privacy frameworks
- Your explicit consent where required
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes:
- We will update the "Last Updated" date at the top of this policy
- For material changes, we will provide prominent notice on our website
- We may send you an email notification
- We may require you to acknowledge the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your Consent
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.
You have the right to withdraw your consent at any time by contacting us or closing your account. However, this will not affect the lawfulness of processing based on consent before its withdrawal.