Terms & Conditions

Introduction

Welcome to Trackzn. These Terms and Conditions ("Terms") govern your use of our fitness services, facilities, and programs. By accessing or using our services, you agree to be bound by these Terms.

Trackzn is a professional fitness training service operated by certified NASM trainers and nutrition specialists. We are committed to helping you achieve your fitness goals through personalized training programs, nutrition guidance, and comprehensive support.

Account Terms

To use certain features of our services, you must create an account. You are responsible for:

• Providing accurate, current, and complete information during registration
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

You must be at least 18 years old to create an account. For minors between 16-18 years old, parental or guardian consent is required.

Membership & Services

Trackzn offers various membership plans and training services:

Membership Tiers

• Basic Plan: 4 classes per month with access to all class types
• Standard Plan: 8 classes per month with priority scheduling
• Premium Plan: Unlimited classes with priority support

Service Availability

All services are subject to availability. We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to members.

Health Requirements

Before starting any fitness program, you must:

• Complete a health questionnaire and liability waiver
• Disclose any medical conditions or injuries
• Obtain medical clearance if required
• Inform trainers of any changes to your health status

Payment Terms

Membership Fees

Membership fees are billed on a recurring monthly basis. By subscribing to a membership plan, you authorize us to charge your payment method on file.

Payment Methods

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• Bank transfers (for annual memberships)

Late Payments

If a payment fails, we will attempt to process it again within 5 business days. If payment continues to fail, your membership may be suspended until payment is received.

Refund Policy

Membership fees are non-refundable except as required by law or as explicitly stated in our cancellation policy. Unused class credits do not roll over to subsequent billing periods.

Cancellation & Rescheduling Policy

Membership Cancellation

You may cancel your membership at any time by providing written notice at least 30 days before your next billing date. Cancellations received with less than 30 days notice will be processed for the following billing cycle.

Class Cancellation

To cancel or reschedule a booked class:

• Notice must be provided at least 2 hours before the scheduled class time
• Cancellations made with less than 2 hours notice will result in the loss of that class credit
• Emergency cancellations will be reviewed on a case-by-case basis
• Members may reschedule up to 2 classes per month without penalty

Freezing Membership

Members may freeze their membership for a minimum of 1 month and maximum of 3 months per year. A freeze fee of $10/month may apply.

Member Conduct

All members are expected to maintain respectful and appropriate behavior. You agree to:

• Treat staff, trainers, and other members with respect
• Follow all posted facility rules and safety guidelines
• Use equipment properly and return it after use
• Maintain appropriate attire and hygiene
• Not engage in any illegal activities on the premises
• Not record or photograph other members without consent

Limitation of Liability

Assumption of Risk

You acknowledge that participation in fitness activities involves inherent risks, including but not limited to:

• Physical injury or strain
• Equipment-related injuries
• Cardiovascular events
• Other health-related incidents

Waiver

By using our services, you agree to assume all risks associated with fitness training and waive any claims against Trackzn, its trainers, staff, and affiliates for injuries or damages arising from participation in our programs.

Insurance

We maintain general liability insurance, but we strongly recommend that all members have adequate personal health insurance coverage.

Medical Emergencies

In case of a medical emergency, you authorize us to:

• Contact emergency medical services
• Provide first aid if qualified staff are available
• Contact your emergency contact person
• Share relevant medical information with emergency responders

Intellectual Property

All content, materials, and intellectual property provided through our services remain the exclusive property of Trackzn, including:

• Training programs and methodologies
• Nutrition plans and guidance materials
• Brand names, logos, and trademarks
• Website content and design
• Educational materials and resources

You may not reproduce, distribute, or create derivative works from our materials without written permission.

Privacy & Data Protection

We take your privacy seriously. Our collection and use of personal information is governed by our Privacy Policy, which includes:

• What information we collect and how we use it
• How we protect your data
• Your rights regarding your personal information
• Cookie and tracking technology usage

By using our services, you consent to the collection and use of information in accordance with our Privacy Policy.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon:

• Posting the updated Terms on our website
• Sending email notification to members
• Posting notice in our facilities

Continued use of our services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: legal@flexway.shop
• Phone: +62 812-3456-7890
• Address: Trackzn Fitness Studio
• Business Hours: Monday - Friday, 7:00 AM - 8:00 PM

Agreement & Acceptance

By creating an account, purchasing a membership, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

These Terms constitute a legally binding agreement between you and Trackzn. If you do not agree to these Terms, please do not use our services.